Unfortunately due to the fact our products are natural, occasionally crystallisation can occur in the pump mechanism, preventing it from working. This can often occur if the spray hasn't been stored at room temperature or hasn't been used in a while.
This can easily be fixed by removing the pump from the bottle and running it under a warm tap for a few minutes while pressing down on the pump to help remove the blockage.
If this doesn't work then please contact customerservices@betteryou.com
